Communication

•    Acknowledge all online and email enquiries within one working day.
•    Answer all general enquiries within five working days.
•    Respond to complaints at the first stage within 20 working days
•    Complete conveyancing enquiries within 20 working days,
•    Fully reply to sales requests from solicitors within 20 working days.
•    Answer service charge queries within 30 working days.
•    Reply within the timescales above, but if we are unable to do this, we will tell you when you can expect a full response.
•    Promote and continually develop ways you can access our services online.
•    Provide you with a named contact and a phone number for any issues you report to us.